Success Stories
"Energy Made Easy has saved me money, time and loads of stress."
One customer changed their energy supplier and his new supplier began billing him, whilst his old supplier continued to issue bills to him for the same property. He explained this to both sides and both sides believed they were the supplier of his property, so he didn’t know how to move forward.
Energy Made Easy, from carrying out our investigation, found that the new supplier had instead took over the meter for a neighbouring property and we informed the suppliers of the facts. Due to the error and impact to our customer, Energy Made Easy achieved £100 goodwill from the new supplier and the necessary corrective actions were taken, all on our customers behalf.
"All of this was resolved in a matter of weeks, despite being told repeatedly that things were right by my supplier. Absolutely great outcome."
Our customer’s supplier would not accept a reading she was giving to them – our investigation identified that a previous meter exchange had not been updated on the relevant databases, meaning the reading could not be accepted by the supplier, but they did not recognise this.
Energy Made Easy raised and managed a complaint with the supplier on our customer’s behalf and obtained £120 goodwill for her. The small cost of £8 per month was more than covered by the savings made during resolution of this singular supplier issue.
" Energy Made Easy made my supplier carry out a meter accuracy check - They wouldn’t do it for me, so couldn’t have done it alone and then they saved me money on top."
One customer was receiving bills that were three times higher than their usual ones and their supplier refused to accept that there was any potential issue with the bills. We looked into things and could see an obvious spike in usage, therefore managed a complaint for our customer and compelled the supplier to carry out a meter accuracy test.
The test identified that the meter was recording usage at a faster rate than it should and outside of industry accepted tolerance levels. Our customer received £250 goodwill for the shortfalls in the initial dealings with them, and the stress and worry caused.
The account was rebilled to reflect their actual usage, but they weren’t confident staying with that supplier so we switched them to another supplier where they bundled their gas, electric, broadband, and mobile and saved £360 a year. Great result!